At El Holly, we’re dedicated to offering you high-quality sterling silver jewelry and a smooth shopping experience from start to finish.
The following terms explain your rights and our responsibilities regarding orders, shipping, returns, exchanges, and warranties.
● Orders are usually processed within 3–5 business days. Please note that custom-made pieces may take a little longer.
● Once your order is processed, you’ll receive a confirmation message.
● Within Cairo: Delivery takes 2–5 business days after dispatch.
● Other Governorates: Delivery may take 3–7 business days, depending on your location.
● All orders are shipped through trusted courier partners to ensure safe delivery.
● Orders can be cancelled within 24 hours of placement at no charge, as long as they haven’t been processed or shipped.
● If the order has already been dispatched, our standard return policy will apply.
For custom-made jewelry, a deposit of 30–50% may be required upon confirmation, with the remaining balance due before shipping.
